Search Folders do not appear in Outlook Web Access

Thursday, July 2, 2009

When you create Search Folders in Microsoft Office Outlook 2007 and Microsoft Office Outlook 2003 in a Microsoft Exchange profile, the Search Folders do not appear in Microsoft Outlook Web Access. This cause occur only when outlook used in Cached Exchange Mode. Search Folders in Outlook 2007 and in Outlook 2003 are virtual folders that contain views of all e-mail items that match specific search criteria.

To make the Search Folders available in your Outlook Web Access Search Folders list, you must connect to the same mailbox in Outlook with the Cached Exchange Mode option turned off. To turn off Cached Exchange Mode for the current or the new profile, follow these steps:

1. Close Outlook.
2. Click Start, and then click Control Panel.
3. Double-click the Mail icon.
4. Click Show Profiles.
5. Select your current profile, and then click Properties.
6. Click E-mail Accounts.
7. Click View or change existing e-mail accounts, and then click Next.
8. Select your Exchange account, and then click Change.
9. Click to clear the Use Cached Exchange Mode check box, and then click Next.
10. Click Finish, click Close, and then click OK.
11. Start Outlook.
12.In the Folder List, expand Search Folders. As soon as all the Search Folders have updated, they can be viewed from Outlook Web Access.