iYogi Acquires Clean Machine Inc.

Thursday, May 14, 2009

Larry Gordon, Founder of Clean Machine appointed as President Global Channel Sales at iYogi

New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.

iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.
Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,

"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."

"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",

added Challu.

With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.

"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",

said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.

ABOUT IYOGI

Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.net.

ABOUT CLEAN MACHINE

Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.

iYogi Awarded Red Herring Top 100 Global Company

Thursday, January 29, 2009

Recognizing the first, global, direct to consumers and small business technical support service from India

New York, January 21st, 2009 - iYogi (www.iyogi.net), today announced that it has been awarded as one of the Red Herring Top 100 Companies. Red Herring Top 100 Global Companies are chosen from winners and finalists of the previous Red Herring Top 100 Companies from North America, Europe and Asia Red Herring Top 100 Companies. Winning and finalist companies from the previous three years are were eligible for this outstanding award. Out of 1,800 successful and highly eligible companies, the Red Herring editorial team deployed a detailed process to drill-down the best companies first to 200 finalists, then to the top 100 winners of this global award. Evaluations were made on both quantitative and qualitative criteria, such as financial performance, innovation, management, global strategy, and ecosystem integration. The announcement of the winners was made at the Red Herring 100 Global, which took place in San Diego from January 14-16, 2009. Present among the finalists were elite executives and venture capital leaders from around the world.

"We were so pleased to announce iYogi as a Red Herring Top 100 Global Company," commented Red Herring publisher Alex Vieux."

"iYogi has proven to be a company excelling in their industry and its ripples have turned into waves. It was difficult for us to narrow down, but we are pleased to have included iYogi in our list of promising companies. We look forward to the changes it makes to its industry in the future".

"iYogi set out to introduce a new kind of service that would change the way technical support is delivered to consumers and small businesses. We are proud to be recognized by Red Herring's editorial team for our innovation and dedication to solve everyday problems faced by millions of consumers who are challenged by the increasingly complex computing environment," commented Uday Challu, CEO, iyogi.
iYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. The company offers its customers an unlimited, annual service subscription for $139.99 per desktop that includes support for a wide range of technologies, including PC hardware Microsoft Windows Operating System, software applications, peripherals and multifunctional devices. iYogi recently launched Support Dock, a comprehensive desktop application suite with PC recovery, data backup, anti-virus and spyware removal , PC optimization, and home networking tools. Small businesses are serviced by iYogi's dedicated services group offering managed IT services enabling owners to increase productivity and maximize their return on investment.

About Red Herring

Red Herring is a global media company, which unites the world's best high technology innovators, venture investors and business decision makers in a variety of forums: a leading innovation magazine, an online daily technology news service, technology newsletters and major events for technology leaders around the globe. Red Herring provides an insider's access to the global innovation economy, featuring unparalleled insights on the emerging technologies driving the economy. More information about Red Herring is available on the Internet at www.redherring.com.

About iYogi

iYogi delivers live, comprehensive, 24/7 technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the U.S., U.K., Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi's resolution rate of 86 percent and customer satisfaction rate of 95 percent are amongst the highest published benchmarks in the industry. For further information, please visit - www.iyogi.net.


iYogi Contact:

Vishal Dhar
iYogi, Inc.
Phone: 212-229-0901
Email: vishal@iyogi.net

Red Herring Contact:

Anam Alpenia
Red Herring, Inc.
Phone: 650-428-2900
Email: aalpenia@redherring.com Yvonne Caprini
Logistics Manager
Red Herring, Inc.
Phone: 1 650 428 2900 x 410
Email: ycaprini@redherring.com

RED HERRING AWARDS IYOGI FOR THE 2008 RED HERRING ASIA AMERICA 100

Monday, December 15, 2008

Award Recognizes the 100 “Most Promising” Asian Companies Driving the Future of Technology

Silicon Valley, CA, Dec 9th, 2008— Red Herring today announced that iYogi is a winner of the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in Asia.

IYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India with more than 50,000 customers. The company offers consumers an unlimited, annual subscription service for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware, Microsoft Products Support, Windows Operating systems, Computer Support, Software applications, MP3 players, Networking devices, Digital camera, Printers and scanners etc.

The Red Herring editorial board diligently surveyed the entrepreneurial scene throughout Asia and identified the top 100 out of more than 1,000 closely evaluated companies that are leading the next wave of innovation.

“Our winners and Finalists demonstrate that Asia is increasingly becoming a leader in innovation, contrary to common stereotypes", said Joel Dreyfuss, editor-in-chief of Red Herring. " It was tough to choose just the top 100 finalists from such a large list of excellent contenders, and we are very happy with the quality of the companies we selected as finalists."

“We believe consumers and small business owners should have low-cost access to the highest quality support available on the planet", said Uday Challu, CEO of iYogi. “We are thrilled that our innovative approach to solving everyday technology problems for consumers and our managed services for small businesses has been recognized by Red Herring’s keen-eyed leadership. We are continuously innovating in adding new services that includes PC recovery, anti-virus, anti-spyware, data back-up and PC optimization in providing the best tech support experience for our customers”, adds Uday.

The 100 winning companies have been announced at the Red Herring Asia event in Hong Kong. The CEOs of the winning start ups presented their innovative ideas and technologies to an audience of leading entrepreneurs, financiers, and corporate strategists at the event at the Hong Kong, JW Marriott Hotel earlier this week.

About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the US, UK, Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi’s resolution rate of 87 percent and customer satisfaction rate of 93 percent are amongst the highest published benchmarks in the industry. For further information, please visit www.iyogi.net.

iYogi Contact

Vishal Dhar
President Marketing, iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net

Problem exporting multi-line contact street addresses in Outlook

Monday, November 17, 2008

When you export Microsoft Outlook Contacts in either a comma or tab separated values format, any street addresses that contain more than one line are exported with carriage returns separating the multiple lines. This may result in a skewed output file containing multiple records for those contacts containing multi-line street addresses. In a comma or tab delimited file, carriage returns are interpreted as record delimiters. For troubleshoot this problems get Outlook support and follow the below given steps:

You can trouubleshoot using two method

Use CSV Format
Export the file in comma separated values (CSV) format; then open the file in Microsoft Excel. The file will import correctly with one record per contact and the multi-line street address in one cell. You may need to change the row height in order to see the second line of the address.

Manipulate the file in Microsoft Word
Export the file in either a comma separated values or tab separated values format, and then open the output file in Word. Then, manipulate the data as follows:
1. On the Edit menu, click Replace. If the Special button does not appear, click More to expand the dialog box.
2. In the Find What box, type a double quotation mark ("). Then click Special and click Paragraph Mark.
3. In the Replace With box, type any special character not found in your data, such as a pound sign (#).
4. Click Replace All.
5. In the Find What box, click Special and click Paragraph Mark.
6. In the Replace With box, type whatever character you would like to use to separate the multiple street address lines, such as a percent sign (%).
7. Click Replace All.
8. In the Find What box, type the special character used in step 3.
9. In the Replace With box, click Special and click Paragraph Mark.
10. Click Replace All.
After completing this procedure, your file will have one record for each contact. The multi-line street address will be in one field, surrounded by quotation marks. Each street address line will be separated with the character chosen in step 6.

Rule For Forwarding To Internet Address Does Not Work

Monday, November 10, 2008

The Inbox Assistant or Rules Wizard rule for forwarding messages to Internet addresses does not work after upgrading to Microsoft Exchange Server 5.5. The Exchange Server 5.5 "Automatic Replies to the Internet" option may be disabled by default in the Internet Mail Service.
Tips for Solution:

Enable the "Automatic Replies to the Internet" option by performing the following steps:

1. Open the Internet Mail Service object in the Exchange Administrator program.
2. Go to Internet Mail tab.
3. Click the Advanced options button.
4. Clear the checkbox for "Disable Automatic Replies to the Internet."
5. Stop and restart the Internet Mail Service in Control Panel Services.

his Steps Succsess to troubleshoot this problems, so i think it provides best outlook Support for troubleshooting Outlook Problems.

How to Verify That the Client Can Contact Backend Ports

Wednesday, November 5, 2008

By default, the RPC Proxy server does not publish the EPM port location. Therefore, you cannot ping the EPM from outside your intranet or use the UUID of the service.

However, you can specify the backend port that you want to test. By default, the store is on port 6001 and DsProxy is on port 6004. If these locations have been changed, the ports can be verified by using the RpcDump utility. The RpcDump utility is available from the Microsoft Windows Server 2003 Resource Kit package. Additionally, Microsoft does not recommend publishing the global catalog Directory Service or the Exchange referral service.

The following RPC Ping Utility examples are typed in at the command prompt. To access the command prompt, click Start, point to All Programs, point to Accessories, and then click Command Prompt.
How to Use Basic Authentication and SSL to Connect to the Store’s Port
Syntax:
RpcPing –t ncacn_http –s ExchangeMBXServer -o RpcProxy=RpcProxyServer -P "user,domain,password" -I "user,domain,password" -H 1 –F 3 –a connect –u 10 –v 3 –e 6001
How to Use Basic Authentication, SSL, and Mutual Authentication to Connect to the Store’s Port
Syntax:
RpcPing –t ncacn_http –s ExchangeMBXServer -o RpcProxy=RpcProxyServer -P "user,domain,password" -I "user,domain,password" -H 1 –F 3 –a connect –u 10 –v 3 –e 6001 –B msstd:server_certificate_subject
How to use NTLM Authentication and Non-SSL to Connect to DsProxy Service
Syntax :
RpcPing –t ncacn_http –s ExchangeMBXServer -o RpcProxy=RpcProxyServer -P "user,domain,password" -I "user,domain,password" -H 2 –F 2 –a connect –u 10 –v 3 –e 6004

Duplicate junk e-mail messages appear in the Junk E-mail folder in Outlook 2003

Monday, November 3, 2008

This problem occurs because Outlook 2003 has the junk e-mail protection level set to Safe Lists Only.

When you create a junk e-mail rule in Outlook 2003 with the junk e-mail protection level set to Safe Lists Only, the restriction structure (SRestriction) causes an Exchange Server that is running without junk e-mail filtering to decide if an e-mail message is junk e-mail or if it is not junk e-mail. Outlook 2003 then processes all the junk e-mail messages on the client side. If there is more than one instance of Outlook 2003 running, multiple copies of the same junk e-mail message can be moved from the Inbox to the Junk Mail folder while duplicates of the junk e-mail messages are created in the Junk E-mail folder.


You receive duplicate e-mail messages in your Junk E-mail folder in Microsoft Office Outlook 2003 when all the following conditions are true:
• You have more than one instance of Outlook 2003 running on different computers, and all the instances are configured with the same Microsoft Exchange Server e-mail account.
• The junk e-mail protection level for your e-mail account is set to Safe Lists Only in Outlook 2003.
• Your Exchange Server does not filter incoming e-mail messages.
• All instances of Outlook 2003 use an Exchange Server e-mail account in Cached Exchange Mode.
• The sender of the e-mail message is not in your Safe Senders list in Outlook 2003.
• The sender of the e-mail message is not in your Contacts in Outlook 2003.
• The sender of the e-mail message is not in your Blocked Senders list in Outlook 2003.
• None of the recipients of the e-mail message are in your Trusted Recipients list in Outlook 2003.


RESOLUTION

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Microsoft Office 2003 service pack, you do not have to install the hotfix.